Refunds & Returns

1. Delivery & Access to Digital Licenses

• Immediate Display & Email Delivery: Your digital product key, official vendor download links, and activation steps are displayed on-screen immediately after checkout and dispatched to the email address entered during order placement.
• Account Dashboard & Self-Service Retrieval: Registered customers can retrieve purchased licenses at any time from their My Account dashboard or via our Order Tracking page using the Order ID and billing email.
• Delivery Window: Automated digital delivery typically takes only a few minutes, 24/7. Minor delays may occasionally occur if automated security or anti-fraud checks are flagged by payment gateways.

2. General Refund & Cancellation Terms

• Finality of Digital Goods: Under consumer protection frameworks governing digital goods, cryptographic software licenses and product keys are deemed consumed and unsealed once transmitted, displayed, or emailed. Consequently, completed orders are strictly non-refundable and cannot be canceled, exchanged, or returned due to change of mind, accidental order, or customer error.
• Guarantee of Authenticity: We guarantee that every product key supplied is genuine, official, and strictly unassigned to any third party prior to your purchase.

3. Conditions for Replacements or Refunds

• Non-Delivery: The automated or manual fulfillment system failed to dispatch the digital license, and our support team is unable to fulfill the order within 24 hours of notification.
• Defective Product Keys: If a license key is reported as invalid, inactive, or exhausted upon arrival, and our technical department confirms the defect.
• Remedy Process: If a key is confirmed defective, our priority is to provide a functional replacement for the exact same software title immediately. A full refund to the original payment method will be issued only if we are unable to provide a functional replacement key within 48 hours of verification.

4. Non-Refundable Scenarios (Exclusions)

1. Compatibility & System Errors: Purchasing software incompatible with your operating system or hardware architecture (e.g., buying a Windows product key for macOS, buying a Windows 10 Pro key while running Windows 10 Home without upgrade path support, or purchasing Office Professional Plus for an incompatible OS).
2. Third-Party Software Usage Errors: Operational glitches within the application (e.g., software crashes, formatting errors, or feature limitations). Inquiries regarding application functionality must be directed to the official software developer.
3. Refusal of Diagnostic Assistance: Reporting an activation issue but refusing to supply diagnostic details, error screenshots, or reasonable remote verification (e.g., AnyDesk or TeamViewer) needed by our technicians to confirm the system error code.
4. Expired Warranty Claims: Any activation or redemption discrepancy reported after our 7-day initial inspection window has lapsed.

5. 7-Day Replacement Warranty & Reporting Window

• Any activation failure, license redemption error, or delivery discrepancy must be submitted to our support team within 7 days of purchase.
• Inquiries, claims, or replacement requests submitted after the 7-day period has expired cannot be accepted or processed.

6. How to Submit a Claim

1. Email our support desk at [email protected] within 7 days of order placement.
2. Include the following details in your message:
   • Full Name
   • Order ID (e.g., #10233)
   • Billing Email Address
   • Product Key Purchased
   • Clear Screenshot showing the exact error message or code encountered during activation.
3. Our technical support team is available 24/7 and will evaluate your inquiry within 12 to 24 business hours.

Corporate & Operator Details

• Website: microprokey.com
• Operating Entity: MsKeyDeals Ltd
• Company Registration Number: 14328558 (Registered in England & Wales)
• Registered Corporate Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
• Customer Support: [email protected]